Girls and Boys Town Integrated Biennial Report April 2018 – March 2020

Delivering societal value through our core purpose GBTSA’s core purpose is to holistically help and empower youth who are vulnerable and unsafe, to reclaim their lives and heal from past traumas. The United Nations Sustainable Development Goals (UN SDGs) provide the best expression of what that ‘better future’ looks like, setting a clear long-term plan to ensure ongoing implementation and success for all by 2030: CONTENTS About this report This biennial report covers the operations of GBTSA from 1 April 2018 to 31 March 2020. There has been significant change in the scope of information reported, in a sincere attempt to communicate our full range of activities to members and stakeholders. Management has prepared and verified the information to ensure an accurate, balanced and comprehensive overview of the organisation. Our independent auditor, BDO, have audited all financial information. Selection of information for this report is informed partly by what our donors, supporters and volunteers tell us is important. In addition to providing a broad overview of our operations, we have shared information on our strategy, funding base and, most importantly, risks and opportunities. Above all the report reflects our vision of helping vulnerable youth and encouraging their adoption of the values we live by. We have applied the guidelines provided by the King IV TM* Report supplement applicable to NPOs in preparing this report and have presented the value created by GBTSA in terms of various capitals. King IV urges organisations to adopt a transparent approach to reporting material issues – that is, those that substantially impact on GBTSA’s ability to fulfil its mandate of caring for vulnerable youth. These issues were identified by consulting stakeholders, examining GBTSA’s external and internal operational environment, discussions at Board and Committee meetings, and reviewing our risk universe. Key material issues include: • Sustainable fundraising. (Refer to page 40 for detail) • Effective and efficient therapeutic and care programmes. (Refer to page 16 for detail) • Reputation and integrity. (Refer to page 26 for detail) • Corporate governance. (Refer to page 42 for detail) • Competent leadership, management and administration. (Refer to page 5 for detail) • Effective business systems. (Refer to page 44 for detail). The Board’s statement of responsibility for the accuracy of information contained in this report appears in the governance section on page 44. Stakeholders who would like to know more are invited to contact GBTSA directly or visit our . *Copyright and trademarks are owned by the Institute of Directors in South Africa NPC and all of its rights are reserved. NO POVERTY ZERO HUNGER GOODHEALTH ANDWELL-BEING QUALITY EDUCATION GENDER EQUALITY CLEANWATER ANDSANITATION DECENTWORKAND ECONOMICGROWTH REDUCED INEQUALITIES SUSTAINABLECITIES ANDCOMMUNITIES RESPONSIBLE CONSUMPTION ANDPRODUCTION NO POVERTY ZERO HUNGER GOODHEALTH ANDWELL-BEING QUALITY EDUCATION GENDER EQUALITY CLEANWATER ANDSANITATION AFFORDABLEAND CLEANENERGY DECENTWORKAND ECONOMICGROWTH INDUSTRY, INNOVATION AND INFRASTRUCTURE REDUCED INEQUALITIES SUSTAINABLECITIES ANDCOMMUNITIES RESPONSIBLE CONSUMPTION ANDPRODUCTION LIFE ON LAND PEACE,JUSTICE ANDSTRONG INSTITUTIONS CLIMATE ACTION LIFE BELOWWATER PARTNERSHIPS FORTHEGOALS We have identified and prioritised the following 10 Sustainable Development Goals, where we believe we can have the most meaningful impact. We review our approach to delivering on these goals in our 2018/2020 Integrated report. GBTSA is registered as: ❂ A non-profit organisation (NPO) in terms of the Non-Profit Organisations Act, No 71 of 1997. ❂ A welfare organisation in terms of the National Welfare Act, No 100 of 1978. ❂ A public benefit organisation (PBO) in terms of section 18A of the Income Tax Act, No 58 of 1962. 4 Message from the Chairperson 6 Message from the Chief Executive Officer 8 Introducing Girls & Boys Town South Africa 14 Sustainable Development Goals (SDGs) 16 Programmes and services 22 Evaluation and research services 28 Organisational management 36 Communications and marketing 38 Stakeholder engagement 40 Fundraising 42 Corporate governance 49 Financial overview 56 Information cost chart 57 Gift by debit order 58 Help GBTSA deliver lasting change 59 Abbreviations 60 Contact information